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Tinkoff’s philosophy is built on providing customers with easy to use digital services, and their online-only model has made them stand out from the competition. The company offers a wide selection of financial products, such as credit and debit cards, and loans. In addition, they provide access to financial market information, and their mobile banking app gives customers the ability to manage their finances with ease.
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Tinkoff has placed a great emphasis on customer service. And when customer service is done right, it contributes to a better customer experience. Customers can get in touch with Tinkoff via email, social media, or chat. In addition, Tinkoff offers customer service staff located across different regions of Russia, to provide assistance in different languages.
It is this dedication to customer service that has made Tinkoff a leader in customer satisfaction in Russia. In fact, according to a survey, Tinkoff had 91% satisfaction score in 2018, placing it in the top 5 of surveyed financial services companies.
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What Tinkoff has achieved since its inception is nothing short of amazing. From being a digital startup to becoming a financial powerhouse in less than a decade, Tinkoff has managed to stay ahead of the competition by providing customers with excellent service and products. It is clear that the company will continue to remain relevant in the banking industry for years to come.